Delivery | Breakage |Return Policy

Customer Service

Shipping/Return Policy

Method of Delivery

All of our wines are shipped by ground service which may take 5 days for delivery. The time from shipment date is dependent upon the distance from a shipping depot. Carriers only pick up shipments Monday through Friday 5:00 in the time zone of our fulfilment centers

Notification of Delivery

When shipments are made the purchaser will be notified by email of both the carrier's website and the shipping number supplied by the carrier. Our email will be sent to the email address supplied by the purchaser when the order was placed. The customer can then track the shipment on the world wide web

Policy on Breakage

If a shipment is damaged in transit, it is the responsibility of the purchaser to contact the carrier in order to confirm
the damages. It is wise to check the cartons while the carrier's driver is present, during delivery; it only takes a minute to see if there was any breakage.
Get the driver to record the breakage/damage. Once damages have been noted by the carrier, the purchaser is to contact JungWines Shipping by email and report the loss. JungWines will replace the damaged goods at no charge to the purchaser once the carrier confirms that the goods were damaged; under no circumstances should the purchaser initiate any Claim Filing with FedEx (this will be done by our shipper). FedEx can only reimburse the authorized shipper account.
When emailing JungWines Shipping, please supply the ORDER NUMBER that was recorded on the order form sent to the purchaser by at the time of purchase, also include a description of the damage/loss complete, partial, etc.

Cancellation Policy

If a shipment is to be cancelled before it has been shipped email JungWines requesting cancellation by JungWines prior to notification of your product being shipped. . The restocking charge will be $10.00 unless the order was 3 or fewer bottles then the restocking fee will be $3.00. JungWines will confirm the cancellation. If however the wine has been shipped the Return Policy below applies.

Return Policy

If a shipment is to be returned then email JungWines requesting a return number from JungWines. Please supply the ORDER NUMBER that was recorded on the order form sent to the purchaser by at the time of purchase. Once you have received a return number you may return the shipment. In general all shipping, handling & internet charges will be deducted from the refund. This refund will be based on the total number of bottles returned to JungWines.
Please remember that a return number must be received by the purchaser before any wine is returned to JungWines.

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